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Frequently asked questions

Our FAQ page compiled some of the most common questions around how to wire money. We also address questions to help you stay safe by understanding phishing and other types of consumer fraud. To view the answers to any of these questions, please select the plus sign, click on the actual question, or choose the expand all link below. If you are not able to find an answer for your specific question, please complete our contact form.

Sending money at an agent location

  • How do I send money from a MoneyGram Agent location?
  • How do I find a MoneyGram agent location?
  • How much does it cost to transfer money with MoneyGram?
  • How much money can I transfer?
  • How can I pay for a money transfer?
  • When will the money be available to my receiver?
  • What are my currency options?
  • Can the person I’m sending money, choose the currency to receive the money transfer?
  • How do I know what currencies are available for payout in the country I am sending to?
  • What should I do if the person to whom I am transferring money is having trouble picking up the transaction?

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Receiving money at an agent location

  • What do I need in order to receive my money transfer?
  • How do I find the nearest MoneyGram agent location?
  • How do I receive a money transfer?
  • When will the money be available for pick up?

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  • What is Phishing?
  • How do I recognize phishing?
  • How Do I Prevent Phishing?
  • What should I do if I may have been a victim of Phishing?

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Consumer fraud awareness

  • I received an email from MoneyGram asking for my financial information. Should I provide it?
  • Who is able to pick up the money I transferred?
  • What can I do if person to whom I sent a money transfer and I are the victims of fraud?
  • Where can I get more information on protecting myself from consumer fraud?

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MoneyGram Rewards basics

  • What is the MoneyGram Rewards program?
  • How can I become MoneyGram Rewards member?
  • How do discounts for the MoneyGram Rewards program work?
  • Can a friend or family member use my MoneyGram Rewards membership?
  • What if my card is lost or stolen, how do I get a replacement?
  • How can I find my rewards membership number?
  • What if I have an address change?
  • What if I forgot my Rewards number?
  • Do I still need to fill out forms with my information when I am sending money?
  • How can I see my Rewards transaction history?

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MoneyGram Rewards - receive notice

  • What is a Receive Notice?
  • How do I register for Receive Notice?
  • Do I need to be enrolled in the Rewards program in order to receive notification?
  • When do I get my Receive Notice?
  • How would I stop Receive Notice if I want to?
  • I am registered for the Receive Notice service. What if I don't get a Receive Notice after sending a money transfer?
  • Can I use a different email address for Receive Notice than user ID?

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